Terms of service

Privacy Policy

1. Overview

This Privacy Policy describes how Velaflare.co (“Velaflare,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

We value your privacy and are committed to protecting your personal data with transparency and integrity.

2. Information We Collect

When you visit our site, we automatically collect certain information about your device and browsing behavior.
We also collect personal information you voluntarily provide when you make a purchase, subscribe to our newsletter, or contact us.

We may collect:

  • Personal Identification Data: Name, billing and shipping address, email address, phone number.

  • Payment Information: Credit card details, PayPal or Shopify Payments information (processed securely via payment gateways — we do not store this data).

  • Device Information: IP address, browser type, operating system, and browsing behavior.

  • Order Data: Items purchased, delivery preferences, order history, and transaction details.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping and returns.

  • Communicate with you regarding your order or customer service inquiries.

  • Provide updates, offers, and newsletters (only with your consent).

  • Improve our store experience and product offerings.

  • Prevent fraudulent transactions and ensure secure payments.

4. Sharing Your Information

We may share your information with trusted third-party partners solely to enable order fulfillment and secure transactions.

Each third-party provider has its own privacy policy governing how they handle your data.
We encourage you to review their respective policies for more information.

5. Data Retention

We retain your personal information only as long as necessary to fulfill orders, provide customer support, and comply with legal obligations.
Once this data is no longer required, it is securely deleted.

If you would like your data erased, contact us at velaflare.co@gmail.com.

6. Cookies

Our website uses cookies to enhance your browsing experience, personalize content, and analyze website performance.
You can manage or disable cookies through your browser settings at any time.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data.

  • Request corrections or updates to inaccurate data.

  • Request deletion of your personal data.

  • Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us at velaflare.co@gmail.com.

8. Security

We use SSL encryption, secure servers, and industry-standard data protection protocols to safeguard your information.
Payment details are encrypted and processed only through trusted gateways such as Shopify Payments and PayPal — we never store your full payment data.

9. Third-Party Links

Our site may contain links to third-party websites.
We are not responsible for the content or privacy practices of these external sites.

10. Children’s Privacy

Our website is not directed toward individuals under the age of 16.
We do not knowingly collect personal data from minors. If you believe a minor has provided us information, contact us immediately for deletion.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the “Last Updated” date at the top.
Your continued use of the site after such changes constitutes your acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or requests, please contact us at:
📩 velaflare.co@gmail.com
📩

✨ At Velaflare, we respect your trust. Our promise is to protect your privacy while delivering timeless, elegant products for your home and lifestyle.